Yes. Please see the 'Change Password' link in the header (Available after login).

2. Can I share my username and password with colleagues, friends, family and anybody else?

No. Under no circumstances should users share usernames or passwords. See section 3.1 of the HANET Operational Terms and Conditions.

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3. Can I use the system from home?

The HANET system is not designed to be used from home or domestic purposes. However, it is possible to use the system from any internet enabled PC. Please see your copy of the HANET Operational Terms and Conditions document detailing guidelines for the usage and operation of the HANET System to ensure that the system is used in a safe and responsible manner.

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4. Can I view images from regions other than the one I work in?

Yes. All authorised users are able to view all images on the HANET Operational system.

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5. Can individuals and/or vehicles be identified once zooming in on an incident?

The HANET Operational system has been designed to disseminate low quality images to minimize risk of vehicles and/or people being identified. Images are automatically blanked to Standard Operational Users once a preset camera zoom level has been reached. Furthermore, HANET Operational images are captured every 6 seconds at best and hence do not provide a continuous video stream. Coupling these technical attributes with thorough blanking procedures, it is highly unlikely that vehicles or people will be identified.

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6. Can my usage be tracked?

To prevent misuse of the HANET Operational system activity logging makes it possible to control and monitor real-time user activity. Administrators can monitor HANET Operational usage remotely and produce a centralized viewing log of users performing, say, unauthorized activities. Details logged include incorrect/duplicate logins, incorrect/duplicate passwords, IP addresses of each computer, time outs/missed heart beats (security feature), time/date and equipment status and so on. The administrators maintain three events logs indefinitely to monitor user activity:

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7. Can Standard Users blank images to Operational Users?

No. User levels are defined in order of precedence. Standard Operational Users cannot blank to High Level Operational Users.

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8. Can users get camera control?

No. HANET Operational can only be used to view cameras; there is no camera control facility.

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9. Do cameras un-blank themselves?

No. It is recommended that cameras be un-blanked by the blanker or his/her regional colleague.

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10. How do I change the picture/camera size?

This facility is not available in HANET Operational.

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11. How many camera pop-ups can I open at any one time?

It is not possible to open more the 6 pop-ups at any one time. The system has been specifically designed to limit the number of pop-ups each user can open at once. Camera images can become burdensome on the local area computer network due to the complexity of image data being transferred to your computer via your network. Increasing the number of images open over 6 could potentially slow the local network down.

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12. I am clicking a camera but the image window does not open

The permission level does not affect which cameras you can view, just which permission level you can blank a camera to. All user levels can see all cameras available on HANET Operational at any one time.

If you can see the green camera icons on the map and clicking them doesn't work, you may have a pop-up blocker enabled which is stopping the camera windows from opening. Similarly if you are clicking a camera from the list on the right of the screen it may be that the pop-up blocker is stopping the image being displayed.

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13. If I blank an image, can my colleague of the same user level un-blank the camera?

Yes. The HANET Operational blanking procedure is level-specific and not user-specific. Users of the same level are able to blank and un-blank images during incidents and so on.

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14. If I blank images on our current system, will the HANET Operational images be blanked simultaneously?

No, the HANET Operational architecture is independent of any existing CCTV system. Furthermore, blanking images on HANET Operational will not have any affect your current system.

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15. Is HANET Operational open for the general public?

No. HANET Operational is reserved for Highways Agency staff and its stakeholders. Public users can however, access the HANET Operational images via Traffic England - the Highways Agency's travel information website.

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16. Should I blank images if I see a fatal accident?

Yes. Images of fatal accidents should be made available to High Level Operational Users only.

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17. Should I log out after my shift is over?

Yes. It is recommended that each user selects the 'Log Out' option on the user screen to log off at the end of each shift. When a camera is blanked during an incident and a shift transition period, it is suggested that the new user is made aware of this through an incident log or verbally during handover. See section 2.5 of your HANET Operational Terms and Conditions.

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18. What if I forget my password?

You can click the "forgot password?" link on the homepage. Type your username in the space provided and click the "submit" button. Your password will be reset to a randomly generated one and sent to the email address associated with your username.

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19. When I try to log in I get a message saying 'duplicate logins are not allowed'

The duplicate logon screen is caused by one of two problems:

1. After logging on to HANET Operational, the screen is closed by use of the x at the top right of the screen rather than the log out option. This will result in your username being temporarily stored in the system. After 10 minutes or so this will rectify itself and allow you to logon.

2. The page has been cached with your logon name entered. To rectify this simply delete the contents of your temporary internet folder. (in internet explorer click tools, internet options then the delete files button in the middle of the screen under the heading temporary internet files, tick the box to delete all files)

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20. When I try to log in I get a message saying 'invalid login details'

The details you have entered do not match those in the HANET Operational database. Note that all user details are case sensitive. If you still cannot log on then you should contact the HANET Helpdesk for further assistance.

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21. When I try to log in I get a message saying 'The user limit for your area has been reached. Please try again later.'

The system has reached its maximum capacity and will not let any more users log on. Once a user has logged off you will be able to gain access to the system. If the problem persists then you should check the news and faults sections of the website for any relevant information, then contact the HANET Helpdesk.

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22. Why does the camera identifier disappear?

With the use of remote system monitoring, the HANET Operational administrators and engineers have the ability to identify selected problems. Isolated areas will then be removed for maintenance. During this maintenance period, the green cameras will identifiers disappear.

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23. Will there be more cameras on HANET Operational to cover the whole country?

Yes. The HANET Operational system is connected to the Highways Agency CCTV camera network. All available Highways Agency cameras are automatically available on HANET Operational.

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